Managing Diversity in Hospitality Operations
Subject: Appreciation of Cultural Diversity Unit 4: MANAGING DIVERSITY IN HOSPITALITY OPERATIONS Culturally sensitive service delivery: etiquette, attire and traditions Culturally sensitive service delivery in hospitality means adapting etiquette, attire, and traditions to respect diverse guest backgrounds, focusing on empathy, communication, and awareness to prevent offense and create memorable experiences, involving staff training on local customs (like greetings, eye contact, dining norms), offering culturally appropriate food/services (e.g., halal), understanding formal vs. casual service needs (e.g., titles), and adapting communication styles for clarity, ultimately enhancing satisfaction and loyalty. Etiquette & Communication · Greetings: Learn culturally appropriate ways to greet (bow, handshake, verbal) and address guests (titles vs. first names), adapting to their cues. · ...